See What UBA Customers Are Saying About Their Bank Mobile App (Screenshot)
Lately the mobile app of the United Bank of Africa (UBA) has not been functional as users find it difficult to access their fund.
The mobile app is one of the most downloaded across platforms such as Google Play, Apple App Store, and Microsoft Store.
It has all the basic features of a typical and functional app. Star rating on Google Play stands at 4.4 out of 5, and 3.9 out of 5 on Apple Store. Security is not a problem. By all standards, it is a pretty good mobile app.
Regardless of the past positive reviews, some customers aren’t quite happy about some issues, with some people describing it a disaster.
During a recent visit to the app on Google Play, we discovered that the app which has more than one million downloads has been getting a lot of negative ratings.
Complaints range from the app not showing details of transactions to money not being sent to recipients and other error codes such as Service Unavailable, Balance Unavailable.
The bank developers needs to pay close attention to this negative comments coming from the users or risk it all.
See some of the comments below;